Services
Audit
Use an audit to gauge how your customer success team is performing as a function and to prioritise future efforts. We offer two types of audits:
Accelerate - Quick 3-day audit
Energise - Comprehensive 12-day audit
Coaching and Mentoring
Sometimes leaders and team members need that little bit of extra help to help them grow to the next milestone in their career. We provide coaching for individual leaders and teams.
Consulting
Use us on a project basis to achieve your goals with strategic and operational advice to strengthen the management of your customers.
Fractional Leadership
Upscale your customer success hiring to build the best from the beginning. We will lead your team to lay a strong foundation for future success.
Enablement
Use us to grow your team enablement, from courses on strategic skills to improving key motions from Kick Offs to EBRs.
We meet you wherever you are on your customer success journey
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BUILD
Your solution to scaling post-sales success.
Is your post-sales business expanding, yet lacking the leadership capability to execute the best results?
We can help you design your post-sales function ready to retain and grow your customers.
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OPTIMISE
Your gateway to maximizing post-sales excellence.
Is your post-sales business poised for growth, but seeking enhanced management?
Elevate your success with our team of fractional experts, ready to refine your post-sales function.
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EVOLVE
Unleash the power of transformation for your business.
With our fractional leadership, we don't just help implement your new growth strategy; we catalyze evolution.
Strengthen your team and pave the way for sustainable success.
diagnostiCS
DiagnostiCS is our methodology which assesses your Customer Success Team across nine key behavioural, business and performance categories.Following on from taking diagnostiCS you can define the Fractional SaaS services which best fit your strategy, budget and target areas.
